Front Desk Agent job in the UAE

  • Full Time
  • Dibba Al-Fujairah
  • Posted on January 9, 2024
  • 20-30 AED / Hour
  • April 20, 2024

Front Desk Agent job in the UAE. Tired of searching of job in the UAE? ACCOR HOTEL UAE Company has published a Front Desk Agent job offers a salary package of UAE 20-30 per hour for the Front Desk Agent job position.

Ensure that all regular and VIP guests receive high-quality, personalized service, an Engaging, Dynamic Guest Experience, and the upkeep of our guest recognition program under the general guidance of the Front Office Manager and/or Assistant Front Office Manager. Perform all duties connected to arriving and in-house guests.

Job Title:

  • Front Desk Agent job

Salary Front Desk Agent job:

  • UAE 20-30 per hour

Job Duties and Summary:

  • Greet, assist, and register guests in a proactive manner.
  • Keep guests up-to-date about the hotel, its amenities, the city, and the latest “happenings” in the area.
  • Verify that every request is handled with precision and that the right level of service, attention, and follow-up is provided.
  • Recognize and respond appropriately to various categories of guests, including those with confirmed or claimed reservations, walk-ins, VIPs, groups, etc.
  • Use the standard operating process to follow up on all guests’ arrivals, modifications to their registration cards, special requests, rate changes, room changes, inquiries about their accounts, and reservations.
  • Respond to any requests, incidents, or thefts involving guests as soon as possible (but no later than 20 minutes) and document the details in the hotel’s official log.
  • Keep the guest handover book up-to-date and in accordance with Fairmont confidentiality standards; communicate any guest comments to the on-duty manager for necessary action; protect the privacy of guests; and make sure that no private information about guests is released.
  • Maintain adequate supplies for the front desk, keep track of inventory levels, and place supply orders in accordance with established policy and procedure
  • Follow the hotel’s credit policy about payments made with various methods such as cash, credit cards, account to company, vouchers, third parties, foreign currency, etc.
  • Inspire upselling as a means to optimize rates
  • Always keep the work environment clean and well-maintained.

Minimum Requirements/About the Applicant

  • Written and spoken English proficiency required; fluency in a second language is a plus.
  • Having worked as a receptionist or in the front desk of a well-known UAE hotel before and being proficient with Opera or a similar system
  • Possess excellent communication and problem-solving skills.
  • Extremely trustworthy and conscientious.
  • Capable of maintaining focus and productivity in a high-pressure setting

Last date to apply:

  • April 20, 2024
Applying Criteria
  • Follow the given method and apply accordingly.
  • This company is seeking competent and hardworking employees.
  • Press “Apply” at the bottom and apply directly.

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Location:
  • UAE

 

 

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