THE FIRST GROUP DUBAI
Cluster Reservation Agent job the UAE. Tired of searching of job in the UAE? THE FIRST GROUP DUBAI Company has published a Cluster Reservation Agent job offers a salary package of AED 15–25 per hour for the Cluster Reservation Agent job position.
The Cluster Reservations Agent must be attentive, polite, and efficient when dealing with guests’ requests for reservations, queries, cancellations, and changes to existing bookings. In accordance with our Brand Standards, they are also in charge of providing room rate quotes, upselling, and cross-selling. They’re supposed to assist the sales team in finding and keeping customers.
- Cluster Reservation Agent job
Salary Cluster Reservation Agent job :
- AED 15-25 per hour
Job Duties and Summary:
- Maintain an outstanding call audit score by attending to all calls in a timely way with full attention, courtesy, and efficiency.
- Respond to questions from visitors regarding the hotel’s amenities, services, and operating hours.
- Make bookings in accordance with the established protocol.
- Make reservations for rooms while always aiming to maximize the hotel’s average room rate and income per available room using the standard rate quoting scenario. Try to charge more for a room
- or use additional services to increase your revenue.
- Restoration of previously canceled bookings.
- Coordinate your efforts with the front desk and sales staff.
- Keep records and documentation up-to-date.
- Handle all special reservations, to include V.I.P. reservations, bundles and discounts.
- Make sure all emails replied within the allotted time and in a professional manner.
- If required by the property, no-show income should reported daily.
- Inform wholesalers of pricing and stock status.
- Make sure the Billing Instructions on each reservation are correct to avoid having to issue refunds.
- Make sure special needs mentioned on the reservation and shared with the appropriate teams.
- Carry out the steps of the reservation check-list every day.
- Learn everything there is to know about the Hotel’s specials.
- Assist with the handling of commission payments for travel agents as needed.
Minimum Requirements/About the Applicant
- Must have worked in the reservations department of a 4 or 5 star hotel for at least a year.
- Both oral and written fluency in English from an Arabic speaker are essential.
- Language fluency is a strong asset.
- Training and Development or Hotel Management Degree/Diploma Holder.
- The ability to use Microsoft Office and the Opera Project Management System is required.
Last date to apply:
- March 30, 2024
- Follow the given method and apply accordingly.
- This company is seeking competent and hardworking employees.
- Press “Apply” at the bottom and apply directly.
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